FAQ

Everything you need to know before connecting.

How long does setup take?+

About two minutes. You paste a Guesty Open API token; we pull listings, reservations, rate plans, promotions and reviews automatically.

Does Guesty Metrics write back to Guesty?+

No. We are read-only by default. Your operational source of truth stays where it is.

Which channels are covered?+

Anything Guesty syncs to us: Airbnb, Booking.com, Vrbo, Expedia, your direct site and more. You configure commission per channel once.

Can I model my real operational costs?+

Yes. Per property you configure a fixed monthly cost, cost per booking and cost per night — and the entire margin analysis reflows.

Do you support composite properties?+

Yes. Main house plus annexes can be analysed as one composite object or separately, depending on the question.

Is benchmarking across properties included?+

Yes. Every report goes from portfolio level down to a single property, with sortable cross-comparison and colour-coded outliers.

What about VAT?+

Gross-incl-VAT figures reconcile to your bookkeeping. Per property type you can set the applicable VAT code.

Where is my data stored?+

Encrypted in a European cloud. A full audit log is available, and you can export every table to CSV.

What if I cancel?+

Export everything to CSV from any screen. We delete your data on request within 30 days.

Do you offer e-mail reports?+

Yes. Weekly or monthly, in PDF/HTML, to as many recipients as you want — typical use is one team report and one owner report per property.